Tom joined Swann’s Melbourne team in 2012, subsequently moving to London in 2014, where he initially led the EMEA research team. In 2018, he took over the global operations function for the business, eventually becoming Group Chief Operating Officer to lead the restructuring and rebranding of the Swann Group and the launch of Cygnet.
Tom has nearly 20 years’ experience in front-line operational and leadership roles in various industry sectors. In addition to his business experience he has held teaching and research posts at the University of Melbourne, where he was also writing a PhD. He holds a BA (Hons) degree majoring in Linguistics and English Language, and has extensive experience in qualitative and quantitative research which he has presented internationally and in peer-reviewed journals.